Learning Outcomes

Quality Management System of Medical Devices' Suppliers and Manufacturers

ISO 13485:2016 Important Terminologies

Publication of ISO 13485:2016 and Context of Publication

Lesson Summary

This module explains the existing relevant standards and regulation for medical devices' industry and enlightens the revision of ISO 13485. It also presents some important terminologies with related definitions as defined by ISO 13485; which are arranged in separate groups. It also covers the comparison of ISO 13485 to FDA 21 CFR Part 820. All mandatory documents required by different clauses of the ISO 13485:2016 standard are also enumerated in this module along with its given clause reference.

Quality Management System Requirements

Management Responsibility and Resource Management

Product Realization – Planning to Design and Development

Product Realization – Purchasing and Production

In this module you will learn the operations of the QMS for a medical devices company. It covers top management requirements and offers ideas to manage resource requirements in the organization. It enlightens the concept of medical devices' product realization. It covers all elements of product realization such as quality planning, customer related processes, design and development, purchasing and production etc.

Monitoring and Measurement

Control of Non-Conforming Product

Analysis and Improvement

In this module, Clause - 8 of the ISO 13485:2016 standard is taught. Clause - 8 specifies the general requirements, management of monitoring and measurement issues, nonconforming product management, data analysis etc. Within this clause - 8, Clause - 8.5 is on improvement which paves out ways for the organization to improve its system, products, and processes through the framework of corrective and preventive actions.

ISO 13485:2016 - Quality Management Systems for Medical Devices - Assessment

In this free online course learn about the requirements of Quality Management Systems for Medical Device organizations and its regulatory aspects.

ISO 13485:2016 - Quality Management Systems for Medical Devices

This free online ISO 13485 certification training course will teach you about quality management systems for medical devices. You will study the ISO 13485:2016 standard, learn how it was developed, and look into the practical steps to company certification on ISO 13485. You will cover the types of available personal certifications and look closely at standard terminologies related to stakeholders, product, QMS, Risk and Sterilization, and more!

Introduction to Fleet Mangement

How to Become an Effective Fleet Manager?

Fleet Life Cycle and Vehicle Replacement

You will learn about fleet management and its basics in this module. It will also introduce you to the roles and duties of a fleet manager and how you can adopt them effectively. Concepts such as fleet life cycle, vehicle replacement, and subsequent strategies are also covered.

Strategies for Effective Fleet Management

Enacting Your Company's Fleet Policy

Freight Management - The Basics

In this module, you will learn about strategies, such as vehicle tracking and choosing the right vehicles for your fleet. It would also explain how you can build an effective fleet policy. Lastly, it also contains a topic that introduces you to the basics of freight management.

Fleet Management - Ensuring Seamless Logistical Operations - Assessment

Discover crucial elements of fleet management and become an efficient fleet management professional with this course.

Fleet Management - Ensuring Seamless Logistical Operations

This detailed course is designed for professionals associated with logistics and fleet management. It introduces students to fleet management, explains the roles and responsibilities of a fleet manager, and discusses different aspects of fleet life cycle management and vehicle replacement. Methods of developing an effective fleet policy and a basic introduction to freight management are also included in this course.

Introduction to Energy Management System (EnMS)

Important Terminologies of the Energy Management System (EnMS)

Essential Provisions of the Energy Management System (EnMS)

This module explains the existing relevant standards and regulation for energy management system - EnMS and also the two different edition. It also presents some important terminologies with related definitions as defined by ISO 50001; which are arranged to help you understand well. It also provides a comparison of two editions of ISO 50001:2018 and ISO 50001:2011. Moreover, it also discusses the relation of ISo 140001:2015 with ISO 50001:2018.

Energy Management System (EnMS);  Pre-Planning Elements

EnMS Planning and Support Functions

Energy Management System (EnMS) Operations

This module explains the planning and operational components of the Energy Management System (EnMS) as per ISO 50001:2018. Planning part includes Context of Organization, Leadership whereas the Operation part includes Support and Operation Controls of the EnMS. Within Support there are various requirements on resources, comptence, communication and documented information. Within Operations, there are different requirements on Operation Controls, Design of facility and equipment, and Procurement.

Monitoring, Measurement, Analysis and Evaluation

Internal Audit and Management Reviews

Continual Improvement of Energy Management System (EnMS)

In this module, Clause - 9 and Clause - 10 of the ISO 50001:2018 standard is taught. Clause - 8 specifies the general requirements, management of monitoring and measurement issues, nonconforming product management, data analysis etc. Within this clause - 10, Clause - 10.2 is on continual improvement which paves out ways for the organization to improve its energy system and energy performance through the framework of non-conformity and corrective actions.

ISO 50001:2018 - Elements of Energy Management System (EnMS) - Course assessment

Learn how to meet the requirements of the latest ISO 50001:2018 (EnMS) Standard with this free online ISO 50001 course.

ISO 50001:2018 - Elements of Energy Management System (EnMS)

This free online ISO 50001 certification training course teaches the fundamental elements of Energy Management Systems (EnMS). You will study the latest ISO 50001 standard including its regulation and look into the relation of ISO 140001:2015 with ISO 50001:2018. You will learn how companies can manage their energy performance and energy management system as well as why energy management and optimization is the challenge of the new century.

Defining the Role of Operations Management

Historical Development of Operations Management

Role of Process Management in Operations Management

This module is designed to introduce the learner to the fundamental role of operations management. The module begins by defining the role of operations within an organisation and outlining the key skills and responsibilities of the operations manager. The module then moves onto explain the historical development of operations management and the three major phases of change, namely, craft manufacturing, mass production and the modern period. Lastly, the module also covers process management.

Role of Decision-Making in Operations Management

Types of Operations Management Decisions

Operations Strategy

This module is designed to introduce the learner to the fundamental role of decision-making in operations management. The module will begin by defining the role of decision making in operations management and will then explore the nine types of operations management decisions (i.e. inventory, capacity, quality, scheduling, process,  technology, location, layout and supply chain). The module also covers how to develop the operations strategy using Hayes and Wheelwrights four stage model.

Overall Equipment Effectiveness (OEE)

Loss Analysis and OEE

This module is designed to introduce the learner to the fundamental role of managing Overall Equipment Effectiveness (OEE) in operations management. The module begins be defining what OEE is and how to calculate OEE using a formula. Each component of the OEE formula is also explained. The module then outlines how Total Effective Equipment Performance (TEEP) can be used to measure how efficient an organisation's OEE is. The module then explains the Six Big Losses model and how to minimise losses.

Diploma in Operations Management (Ops) - First Assessment

This interim assessment is based on the first three modules of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Introduction to Quality Management

Total Quality Management (TQM)

Applying TQM Practices in Operations Management

This module is designed to introduce the learner to the fundamental role of managing quality management from an operations management perspective.  The module begins by highlighting the importance of quality management as a competitive advantage. The module then presents the two main approaches to quality management and highlights the importance of Total Quality Management (TQM). The module also examines the four key types of quality costs and explains how to apply TQM practices in operations.

The Role of the Supply Chain in Operations Management

Relationship between Operations, Productivity and Competitiveness

This module is designed to introduce the learner to the fundamental role of managing the supply chain from an operations management perspective.  The module begins by highlighting the importance of supply chain management as a competitive advantage. The module then moves onto highlight how the bullwhip effect occurs within the supply chain, including the four main causes, as well as guidelines on how to combat the bullwhip effect. Lastly, productivity and competitiveness are also covered.

Managing Lean Production Systems

Inventory Management Techniques

This module is designed to introduce the learner to managing lean and JIT production systems. The module begins by highlighting the origins of lean production and its focus on reducing muda (wastes), mura (unevenness) and muri (overburden). The module then moves onto to introduce the Plan-Do-Check-Act (PDCA) cycle and highlights some of the key techniques of the lean production approach such as kanban systems and the use of a heijunka box. Lastly, the four key inventory methods are also covered.

Diploma in Operations Management (Ops) - Second Assessment

This interim assessment is based on the modules 4, 5 and 6 of the Diploma in Operations Management course. If the learner does not achieve the required result after the first attempt, then the learner can re-take the assessment until a successful outcome of 80% or more is achieved.

Diploma in Operations Management - Final Assessment

Learn the central principles and practices that drive smart operations management in this free online diploma course.

Diploma in Operations Management (Ops)

This diploma course explains the role of an operations manager and breaks down the key decision-making skills that define the job. We show you how to ensure the smooth running of your business’ operation as you coordinate the daily creation and delivery of goods or services to its customers. We know that ‘professionals talk about logistics’ so sign up for this course to hone your management abilities and take the next step in your career.

Costs of Quality and TQM Tools - Part 1

Costs of Quality and TQM Tools - Part 2

Costs of Quality and TQM Tools - Part 3

Costs of Quality and TQM Tools - Part 4

Costs of Quality and TQM Tools - Part 5

Costs of Quality and TQM Tools - Part 6

In this module you will learn about cost of quality means and how it is measured. It describes in detail how the ISO 9000 and QS 9000 standards function, and how quality measurement in service industries is carried out.

Module 2: Understanding Cost of Quality and TQM Tools Assessment

Learn about Quality Management standards and practices with this free TQM certification course on the Cost of Quality.

Understanding Cost of Quality and TQM Tools

This free online Total Quality Management(TQM) Certification Training course will show you how to implement a quality management system. Here you will learn that Cost of Quality is not about the cost of creating a quality product or service but rather the cost of not creating a quality product or service. It is essential that quality managers are familiar with Cost of Quality and important tools for improving Total Quality Management.

Improvement in Business Operations - Learning Outcomes

Introduction to Business Operations Consulting

Process Improvement Techniques

Supply Chain Management and Operations Strategy

Measuring Performance and Driving Continuous Improvement

Improvement in Business Operations - Lesson Summary

In this module, you’ll also learn the importance of tracking financial, customer, and operational metrics to ensure a comprehensive understanding of business health. You'll dive into continuous improvement programs like the Plan-Do-Check-Act (PDCA) cycle and Kaizen, understanding how small, incremental changes can lead to long-term success.

Basics of Business Operations Consulting - Course Assessment

Learn strategies for Business Operations and Consulting to drive continuous improvement in this free online course.

Basics of Business Operations Consulting

Have you ever thought of becoming a business consultant? In this course, we take a deep dive into measuring business performance and applying strategies for continuous improvement. Explore the balanced scorecard method and process improvement techniques like lean operations and Kaizen. Get equipped with the practical skills needed to optimise operations, drive efficiency, and foster a culture of ongoing growth in any business environment.

Overview of Supply Chain Processes

How Warehouse Functions Contribute to Supply Chains

Types of Warehouses and Their Functions

Operational Challenges in Warehousing

In this module, you will explore the critical functions of warehousing within supply chains. You will examine different supply chain processes, understand how warehouses add value, learn about various warehouse types, and identify common operational challenges in warehousing.

Warehouse Layout and Space Utilisation

Inventory Classification and Tracking

Advanced Storage Strategies

Warehouse Inventory Economics

In this module, you will learn how to design an efficient warehouse layout, classify and track inventory, implement advanced storage strategies, and analyze warehouse inventory economics to optimize operations.

Order Workflow

Ensuring Order Fulfilment Accuracy

Order Grouping and Shipment Preparation

Multi-Tier Inventory Optimisation

Performance Metrics in Order Fulfillment

In this module, you will study the order fulfillment process, techniques to improve accuracy, strategies for order grouping and shipment preparation, multi-tier inventory optimization, and key performance metrics for evaluating order fulfillment efficiency.

First Interim Assessment

This assessment enables you to review your learning of the first three modules of this course so you can determine your knowledge and understanding of the course

If you do not achieve the required grade after the first attempt, you can retake the assessment until a successful outcome is achieved.

Shipping and Carrier Selection

Warehouse Dispatching Systems

Reverse Logistics and Return Policies

Environmental Strategies in Warehousing Logistics

In this module, you will explore shipping and carrier selection, warehouse dispatching systems, reverse logistics and return policies, as well as sustainable environmental strategies in warehousing logistics.

Workplace Safety Standards

Developing and Implementing a Warehouse Health and Safety Plan

Risk Management and Security Measures

Warehouse Compliance and Legal Considerations

Warehouse Labour Laws

In this module, you will learn about workplace safety standards, how to develop and implement a health and safety plan, risk management and security measures, compliance and legal considerations, and warehouse labor laws.

Understanding Warehouse Costs and Cost Drivers

Warehouse Workforce Management

Labour Productivity, Workforce Scheduling, and Cross-Training

Workforce Documentation and Process Standardisation

In this module, you will analyze warehouse cost structures and key cost drivers, workforce management strategies, labor productivity, scheduling, cross-training, and process standardization for operational efficiency.

Second Interim Assessment

This assessment enables you to review your learning of module four, five and six of this course so you can determine your knowledge and understanding of the course

If you do not achieve the required grade after the first attempt, you can retake the assessment until a successful outcome is achieved.

Warehouse Management Systems (WMS)

Collaborative Robotics (Cobots) in Warehousing

Autonomous Mobile Robots (AMRs) in Inventory Management

Blockchain Technology in Warehouse Management

In this module, you will examine the latest technological advancements in warehousing, including Warehouse Management Systems (WMS), collaborative robotics (cobots), autonomous mobile robots (AMRs), and blockchain applications in warehouse management.

Warehouse Development and Expansion

Outsourcing Warehouse Operations

Multi-Warehouse Management

Advance Inventory Optimisation

Sustainable Warehousing Practices

In this module, you will explore strategies for warehouse development and expansion, outsourcing considerations, multi-warehouse management, and sustainable warehousing practices to achieve long-term operational excellence.

Diploma in Warehouse Management and Logistics - Assessment

Explore the different facets and processes of warehousing, supply chain, and logistics through this free online course.

Diploma in Warehouse Management and Logistics

Looking to advance your career in warehouse management and logistics? This diploma course will equip you with essential skills including inventory management, logistics optimization, and supply chain efficiency. This course was reviewed and approved by a qualified subject matter expert, Grisel Waingortin, a BPM Sr. Professional with more than 20 years of experience. Start your journey in logistics and warehouse management by enrolling today!

Supply Chain Procurement

Supply Chain Distribution

Lean Manufacturing

Eliminating Waste

Just-in-time Systems

In this module, you will learn about the principles of Supply Chain Management, Lean Manufacturing and how to eliminate waste. You'll also learn about the Just-In-Time principles and how these principles can help reduce waste.

Capacity Planning

Facilities Layout

Location Planning and Analysis

In this topic, you will learn how manufacturing and service organizations can plan capacity to match customers' demands. Also, this topic will help you understand the concept of facility layout in organizations and help you understand the factors that should be taken into consideration when choosing a location for your business.

Supply Chain Management and Capacity Planning -  Course assessment

Learn the central principles and practices of supply chain management and capacity planning.

Supply Chain Management and Capacity Planning

This free online certificate course in supply chain management and capacity planning will help you understand their importance and role in the procurement of raw materials and distribution of finished goods to customers. Learn how capacity planning can help you forecast demand and help you meet it in a timely manner. Understanding supply chains and capacity building is vital to run a successful business.

Operations management

Operations management strategies

Applying operations management

The lessons go through the role of operations management in both manufacturing and service organisations. It also covers strategies used, such as capacity planning, facilities location planning, aggregate planning and scheduling, as well as inventory management techniques and quality management.

Fundamentals of Operations Management - Assessment

Discover the relationship between operations, productivity, and competitiveness with this operations management course.

Fundamentals of Operations Management

This free online operations management course in the fundamentals of operations management will teach you about the central principles, practices, and standards of effective operations management. By the end of the course, you will understand the crucial operations management practices of planning, organizing, coordinating, and controlling of all the resources needed to produce a company's goods and services so they are fit for their market.

Introduction to Housekeeping

Housekeeping Staff – Structure and Duties

Housekeeping Service Standards and Guidelines

Types of Hotels and Rooms

Cleaning Duties and Procedures

Equipment, Tools, and Supplies

Linen and Laundry Maintenance

Guest Interaction and Service Quality

Health, Safety, and Environmental Standards

Specialised and Advanced Housekeeping Tasks

Housekeeping for Hospitality: Professional Skills - Assessment

This free online course enhances your housekeeping skills and strengthens career prospects in the hospitality industry.

Housekeeping for Hospitality: Professional Skills

Do you wonder what makes a hotel truly unforgettable? This course blends professional expertise with real-world practice through comprehensive housekeeping training courses. You’ll learn to perfect cleaning techniques, uphold safety and hygiene, deliver exceptional service and lead confidently in the fast-paced world of hospitality. This course was reviewed and approved by Vicky Harlow, Content Writer and Housekeeping Management Expert.

Introduction to Operations Management

Manufacturing versus Service Operations

The Systems View of Operations Management

This module introduces you to the concept of operations management, it explains the importance of operations management, historical development and the role of an operations manager.

Going further, you will learn the difference between manufacturing and service operations and the various planning processes in both operations.

Progressing, you will learn what 'operations as a system' means as well as understand how the transformation model works.

Finally, we will present the module summary.

Role of Strategy in Operations Management

Generating Ideas

Product Screening

Process Selection

Having learned what operations management is about, the module is designed to help the learner understand the role of strategy in operations management. It begins by outlining the strategies that could be employed in operations management. After that, the learner is exposed to the strategy hierarchy. Moving on, the module explains the concepts of idea generation, product screening, product development process, process selection and finally, computer-aided manufacturing/design.

Job Design

Motion Study

Work Measurement

In this module, we will explore how operations managers use strategies like skill variety, task significance, or work organization to enhance job performance. We will also consider models for analyzing work to eliminate unnecessary tasks and regulate the duration of each stage in a production line.

Inventory - Learning Outcome

Inventory Management

Inventory Costs

In this module, you will learn the important practices of inventory management. You will be exposed to the concept of inventory control which will help you ensure that the right amount of inventory needed for production at a time is available.

See how operations management can help you design products that meet your customers' needs with this free online course.

Diploma in Operations and Supply Management

This free online management course in operations and supply management presents you with all you need to optimize your manufacturing or service operations to satisfy your customers’ demands. This course provides a mix of ingredients needed to run a successful business. Operations management is a wide field of study but this course breaks it down into digestible steps to help you deliver services and products profitably.